Terms and Conditions

 

Privacy 

Baxter's Decorating Service is committed to protecting the data collected pertaining to our customers. This policy details the collection, use, and protection of personal information we receive from our customers. By agreeing to these terms you consent to our use of your data as pertaining to the terms of this policy.

 

Data Collection

Baxter's Decorating Service collects the minimum amount of personally identifiable information necessary to provide and  improve our service. Data we collect includes any or all of the information you provide while using our website and/or other communication services.

 

Use of Information

Baxter's Decorating Service will never sell your data to third parties. We may use the personal information collected specifically for contacting you regarding a quote, invoice or for our own limited marketing purposes. If you would like to opt out of this marketing please contact us directly. Personal information that we process for any reason won’t be kept longer than is necessary for those purposes. We will take reasonable measures to prevent the loss or misuse of your personal information (e.g. encryption).

 

Guarantee

Our guarantee lasts from one calendar year after the date of completion. This covers all decorating work undertaken by Baxter’s Decorating Service, unless specified otherwise. This does not cover intentional and accidental damage. 

 

Duration, Termination and Delays 

Any quote, without acceptance, will stand for one calendar month. If you still require our services after this date, you can get a new quote by contacting us to arrange another consultation. 

 

Baxter’s decorating Service reserves the right to terminate any contract with one week’s full notice. If we do decide to terminate, and as long as the customer’s responsibilities are met, the deposit is refundable.

 

Unfortunately, delays are sometimes unavoidable. Any dates given are always approximate and are not guaranteed. However, we endeavour to keep any date proposed. We will also try to give you as much notice as possible.

 

Risk to goods 

We ask that any high-risk, valuable or sentimental items are removed from the area being decorated. If an accident occurs solely, through the fault of Baxter’s Decorating, we are fully insured up to £5,000,000. Proof can be provided on request.

 

When the work is completed, the finished project will be viewed in conjunction with the customer and one of our decorators. Together it will be checked and signed off before an invoice for the final amount is produced.  

 

Fees and Payment

In advance of every project, we ask for a 20% deposit within two weeks of acceptance of the quote provided. This will secure your place in our calendar. See customer responsibilities for more information on the conditions of the deposit. If this is not received within the two weeks, the booking will be cancelled.

 

Although we try to ensure all quotes reflect the final amount. Under certain circumstances there may be added charges. These will be discussed and agreed upon before any work is undertaken and charged for. Once all the work has been checked and the customer is satisfied with the finish, the remaining amount on the invoice is to be paid in full on receipt. We may ask for a part payment to cover any specialised costs during work; 

 

Customers Responsibilities  

You will grant clear access to the work space on the dates we have agreed to. If clear access is not granted at the agreed times, fees will incur. 

 

Invoices are to be paid on receipt as we offer no credit facilities. Late fees will be applied if the invoice becomes overdue. Please contact us directly if you are having difficulties paying.

 

Disposal of waste occurring from the project is the responsibility of the customer. If you would like us to dispose of waste occurring from the project, there will be a surcharge. 

 

We will not tolerate abuse or ill treatment. This will result in the termination of your contract.

 

We will not work in unsanitary conditions which may cause harm to our staff.
 

If for any reason you need to delay the booking, 2 weeks notice is required. Giving us under 2 weeks notice or cancelling the booking for any reason unless otherwise stated, we reserve the right to keep 50% of the deposit to cover our net losses. 

 

Images

At Baxter’s Decorating Service we love to build and share our portfolio. We will often take photos and even small video’s before, during and after. We can use these images in a number of ways to help grow our business. This includes but is not limited to marketing,  social media and our use on our website, www.baxtersdec.co.uk. We will never use identifying information such as names or addresses.

 

We are happy to respect your privacy. If  you would prefer we not share images of your project please let us know directly. If for any reason you change your mind at a later date you can also withdraw your consent  at any time.

 

Cooling off period

You have 14 days from the date of accepting the quote to cancel the contract. As long as no materials or services have been provided, any deposit paid is fully refundable. After this we reserve the right to keep 50% of the deposit paid to cover our net losses.

 

Complaints

We like to make sure you are happy with everything we do. If this is not the case and if you have any complaints, in the first instance please contact Jennifer Chapman on contact@baxtersdec.co.uk.