FAQS

Can you give me a quote without a physical viewing?

During the COVID-19 pandemic it is becoming more common to do things virtually. With photographs, videos and descriptions we can give provide you with an estimate. However, a full physical inspection and discussion of your requirements are needed  for us to give you an accurate price.

How soon can you do it?

The answer varies depending on demand. Usually we are booked at least two months in advance. Therefore, we recommend booking as far in advance as possible. We do however, offer a cancellation list or can sometimes squeeze in urgent jobs. So still get in touch to see if we can help!

Who provides the paint/materials?

We can offer you trade quality paint for any needs or budget.  Materials can be acquired, delivered and then invoiced at the end of the job. In some circumstances, we allow the client to provide their own paint. However, if you choose this option, we cannot guarantee the finish of the work under our guarantee. 

Included in the labour cost is any filler, sandpaper, wallpaper paste and any other consumables under this umbrella. If requested, estimates for materials can be provided in the quote.

Are there any hidden costs?

We try to give fixed price quotes. This is usually the price you pay is an accurate reflection but these are still estimates. If there are any extra costs that arise during the project, we will discuss this with you before any work is completed and charged for.

What payment methods do you accept?

We can accept most payment methods, including: Cash, Bank Transfer, Credit & Debit Card, Google & Apple Pay and cheque.

What if something goes wrong?

Rest assured, we carry full public liability insurance that covers us for a variety for any domestic and commercial work up to £5,000,000. Proof can be provided at any time

When do we pay?

We ask for a 20% deposit of the quoted price up front. The remaining amount is due on receipt of the invoice. This is usually at the end of the job, after any snags and when you are completely happy with the finish. 

Do you clean up?

We always treat your home in a way we would want someone to treat our own home. We clean up after ourselves as we go and never leave a home without making sure we have cleaned any mess we have created. We provide sufficient dust sheets, polythene sheeting and tape to protect your carpets.

What is the quote process?

Once you get in touch, we will work out a time that works for you and our director, to visit and discuss any requirements. After this consultation, we aim to return a quote to you within 2 days. This will be a breakdown of the price, typically via email. It is then up to you if you would like to proceed with the work. If you do we will get you booked in at the next available date. 

 

All quotes are absolutely free of charge and non-obligatory. They are also valid for one calendar month.

What should I do prior to you decorating my house?

If possible, move what furniture you can into the centre of the room. Don’t worry if you cannot manage this. We are here to help. Also, ensure small ornaments are safely stored away. If you would like to keep any existing holes in the walls for picture hooks etc, let us know.

How long will the work take?

There are so many factors that will determine the time it takes. This can include size of the room, the current condition and factors such as change of colour. When we quote we try to advise you of the time needed.

I have decorated my own room. Could you paper just one wall?

Yes, not a problem. In fact we have done 100s of feature walls! We can usually do it much quicker and with a much better finish. 

Once the painting is complete, how long is it before a room is usable?

Paint can feel dry after 24 hours, so you can start to replace furniture then. However, go careful as some paint can take up to 2 weeks to fully set.

Can you repair skirting boards?

Dependant on the damage. We can repair and replace missing parts of skirting boards and frames. We provide many extra services such as this that contribute to the perfect finish of your home. If you’re putting off hiring a decorator until you sort niggly jobs like this yourself, let us save you the hassle.

Do you decorate commercial properties?

Yes. We have decorated several commercial properties, from hairdressers , public houses, offices and village halls. Please see our services for more examples.

Is there a guarantee?

We trust all the work we do so we guarantee it for a whole calendar year from the day we finish and invoice the job! We issue terms and conditions that contain more information.